Terms & Conditions

Return Policy:
All returns must be pre-approved with prior written authorization and filed along with the return authorization number. Unauthorized claims will not be entertained and will be sent back to the customer. A restocking fee of 15% shall be charged for all returns, regardless of the claim.

Customers are encouraged to inspect all articles closely before any alterations, printing, or re-selling. In case of any defects, claims must be made within 7 days of the delivery date.

In case of defects, faulty pieces will be replaced. If the remaining order is canceled/returned, the customer will still be obliged to pay the restocking fee.

Refused shipments are subject to a 15% restocking fee.

Return Timeline:
All return claims are only accepted within 7 days from the delivery date.

2dye4USA shall not be responsible for claims made after 7 days and will not bear any loss caused by the delay.

Order Cancellation:
Most of our orders are processed and delivered within two weeks of placing the order. In case of any cancellations, customers will be charged a 15% restocking fee once the order has been canceled after processing and delivery.

Payment Terms:
All orders are accepted after pre-payment. We accept all major credit cards with an additional processing fee of 2.5%. Net terms are granted with prior credit approval.

The customer agrees to make all payments in a timely manner. Any late payments will incur additional costs, including a late payment fee of 1.5% per month on all unpaid bills after the due date.

By accepting the merchandise referenced in the invoice, you agree to pay 2dye4usa corp.’s reasonable attorney fees and costs in connection with any necessary collection efforts related to this invoice.

Wholesale Account Creation:
All wholesale accounts are created after background checks and may take up to 7 business days for approval. You may be contacted by our team to validate your account creation request and asked to submit additional documents in order to proceed with the account approval.

Shipping and Handling:
The price does not include shipping and handling charges, which will be added to your invoice. We require a minimum of 7 working days to complete the order, allowing for transit time.

Guarantor:
The retail store owner acts as the guarantor for the transaction.

Approval and Claims:
All orders are subject to approval by the factor unless payment is made by credit card, bank transfer, or wire transfer.

Any claims or disputes must be submitted directly to 2dye4usa corp. within 7 days of the delivery date.

Contact Information:
In case of any additional queries, you may write to us at sales@2dye4usa.com or call (978) 330-2422.